Frequently Asked Questions
What types of senior care products do you manufacture?
We specialize in bathroom safety (shower stools, raised toilet seats), mobility aids (rollators, walkers), and daily living support like overbed tables.
Are your products certified for international markets?
Yes. All products comply with ISO 13485, CE, MDR, FDA (USA), and SFDA (Saudi Arabia) standards.
Can you customize products for specific branding?
Absolutely. We offer OEM/ODM services including logo engraving, custom packaging, and material or color adjustments.
What is the typical production lead time?
Standard orders take 25-35 days after confirmation. Urgent requirements can be discussed for expedited production.
How do you ensure regulatory compliance for different countries?
We pre-verify market-specific certifications and provide all necessary documentation like Declaration of Conformity and test reports.
What kind of after-sales support do you provide?
We offer a 12-month warranty against manufacturing defects and maintain a spare parts supply for over 5 years.