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Frequently Asked Questions
Q: Are you a professional manufacturer?
Yes, we are a professional manufacturer and designer of hospital equipment and related medical products, supported by an internal R&D team.
Q: How is the product quality guaranteed?
We maintain a complete quality control system in line with ISO13485, including IQC (Incoming), PQC (Process), FQC (Final), and OQC (Factory) inspection systems.
Q: Do you offer customization for products?
Yes, we accept customization. Our R&D team can quickly provide design drawings and produce samples to meet specific customer needs and market requirements.
Q: What additional sales support do you provide?
We offer a full range of sales resources, including strategic plans, posters, and brochures tailored to your specific requirements.
Q: What is the warranty and after-sales policy?
We provide a one-year warranty, five-year maintenance support, and a ten-year supply of spare parts. Technical issues are addressed with a reply within 24 hours and a solution within 48 hours.
Q: What is the standard packaging for transport?
Products are typically packed in OPP Bags to ensure safe and efficient shipping.